Frontline Computers (Established 1989) have been serving
home and business computer users for the last 24 years. We
have skilled IT staff with over 20 years of practical hands on experience and
the correct technical knowledge to help you fix your computer as quickly
as possible. That means you save time and money every time.
Signs & Symptoms of computer infection
(from a virus)...
Your computer can get infected
by opening an emails attachment, internet downloads and
even by simply browsing the internet. The clearest sign that your
computer has detected a virus is when your anti-virus software alerts
you - if anti-virus is installed and it detects the virus.
Some AV software may not detect a virus even if it is present.
Typical symptoms of a
virus infection on a computer is that the system appears
to slow down to a fraction of the normal processing speed
because the computer's resources are used up by the virus.
Sometimes the Windows operating system will alert you with
system message like "missing DLL files" or "the program performed an illegal
operation" when the virus performs an illegal function. In
extreme cases, viruses can prevent the PC from booting into Windows,
or if it does start up, the desktop is missing your usual desktop icons.
When there is no virus protection on a PC, viruses spread from
one computer to another in some cases by using the contacts in
your email program and the email software to send emails to
your contacts. The longer you leave it, the greater the damage, and
a higher risk of you
losing your data (pictures, music, videos, work files
etc.,) as the computer infection can corrupt and erase data.
How to remove your computer's infection
(virus, trojan...)
If your computer is infected or it is showing
symptoms listed here then we can help. Whatever you require
virus removal,
trojan removal,
spyware removal,
malware removal,
adware removal or
popup removal -
we have the correct software tools and utilities along with the
equipment and technical know-how to successfully detect and
remove virus without compromising your data. Our trained IT technicians will
perform an online and
offline scan using a series of anti-virus, spyware and malware
removal tools. In most cases we can successfully remove the
infection but in some instances where the infection has
compromised the operating system files, a complete re-install of Windows
will be required. If this process is not done correctly, you
risk losing all of your data files.
Frontline offer a data backup and transfer service
to ensure all your data is moved safely, ensuring that any data
moved back onto your "clean" system is free of viruses. To remove your computer's
virus infection properly, contact us today for immediate
service. Call us today on 01293 415000.
We endeavour
to resolve your problem as
efficiently as possible. We can visit you on-site (at your business
premises),
at your home, or you can simply walk in to our repair
centre in Crawley.
We are so confident that we can help you with all of your IT
issues that we operate on a No-fix No-fee policy. and we offer free advice
on all aspects of IT and computer problems. Call us today on 01293 415000.
Virus Removal
What is a Virus?
A
computer virus is a self replicating malicious computer program
that has been developed with the intention to corrupt your computer's
operating system and data files.
Your computer can get infected with a virus when you download
anything off the internet, from emails with attachments
(videos, pictures, software etc). A virus intends to spread
itself deep within your system files and corrupt files and data
along the way. Some viruses like to spread to other computers, so
will try to access your email software and automatically email
your contacts list with the infection. Viruses can also spread when you transfer files from one pc to another.
Virus Symptoms
- Computer becomes very un-responsive (appears to run extremely slowly.
- Computer takes much longer to boot (start up).
- Windows OS reports missing system files (DLL files).
- Windows reports that "illegal" operations were performed.
- Internet Explorer fails to load or starts up on
another home page.
- Your anti-virus software reports that virus(es) were found.
- BSOD - Blue screen of Death.
- Programs start unexpectedly or popup windows appear
randomly.
- Your Anti-Virus software is mysteriously disabled, and
it fails to restart.
Virus Removal (...and how we can
help you)
You should update your anti-virus software with the latest
online updates and then run a full system scan. Note though,
that some Anti-virus software may not detect a virus even when
it is actually present.The best way to be sure to completely remove the virus is to
seek advice from our in house IT Technicians. We will inspect your computer and then
perform a thorough, deep-scan for infected files to clearly
identify and then remove the
infection. We run several commercial virus scanning utilities to
make sure that we cover all possible known threats against your
data.
It is best to
contact us immediately for free advice. Call us today on 01293 415000.
Spyware Removal
What is Spyware?
Spyware is computer software intended for malicious intent. Most common
spyware software is designed to gather personal information
(looking for private information stored on the users pc) or logs
confidential information with (keystroke loggers which tries to
log usernames, passwords and credit card details that you type).
Your collected information is then emailed over to the hacker.
Other spyware is designed to monitor user activity and then
serve ads in the form of "pop ups" when you are browsing.
Generally Spyware is not designed to spread like a virus. The
problem with spyware is it may be difficult to detect as it is
designed to be hidden. However, by identifying likely symptoms
of those infected with spyware, it may indicate spyware
infection.
Spyware Symptoms
- System running really slow
- Disk space running out quickly
- Windows not able to boot
- Internet Connection Problem
- Internet Explorer not loading correctly
- Slow internet connection speeds
Spyware Removal (...and how we can
help you)
There are software tools available to detect and remove spyware.
However, it depends on how sophisticated the spyware is versus
how sophisticated the antispyware tool is. In basic terms, the
antispyware tool may not detect the spyware. This is why we use
commercial grade virus and spyware detection software to
successfully detect and remove the spyware infection. In some
cases, if the infection has affected large parts of your windows
computer, we may recommend that a backup of your data files
(pictures, music, videos, documents, data files etc) and a
complete format of your hard disk and re-install windows fresh.
Finally, scanning the back of data files before transferring
them back onto the new build of windows on your pc.
We have a
fully qualified and equipped IT Team ready to help you. So, Call us today on 01293 415000.
Malware Removal
What is Malware?
Malware is malicious software. It refers to viruses, worms and
tojans. Malware can be best described as any software that has been
installed on your system without your knowledge. Malware is spread through
computer programs and is designed
to cause disruption and destruction. It can delete, modify or
copy your data (pictures, music, videos, documents, data
files etc) and affect the performance of your computer. It can
also create keystroke loggers to collect sensitive data and
send it to hackers. Malware generally spread through the
internet, email and local area networks - or by simply transferring a few
files from one pc to another using a USB memory stick.
Malware Symptoms
- System running really slow.
- Windows Operating System Corruption.
- PC unable to boot.
- User's files deleted or missing.
- Internet Connection Problem - unable to connect.
- Internet Explorer not loading correctly.
- Slow internet connection speeds.
Malware Removal (...and how we can
help you)
If you have a good quality security suite installed on your
computer, then it should
be able to protect, detect and remove malware. However, in some
cases it may not detect some malware infections depending on the
level of sophistication of the malware. At Frontline, we use a variety of
commercial grade software utilities to perform in-depth system scans, scanning
system files and hooks into the operating
systems core kernel functions (just like a malware virus would).
Our scanners look for any irregularities and detect
and remove malware infection. We can also advise you on which
security software you should use to help prevent future malware
infections.
We have a fully qualified and equipped IT Team ready to help
you. So, Call us today on 01293 415000.
Adware
Removal
What is Adware?
Software that launches unwanted adverts on your pc.
Adware Symptoms
Popups
Adware Removal (...and how we can
help you)
use Adware scanner
Popup Removal
What is a Popup?
popups with adverts on your pc.
Popup Symptoms
popups
Popup Removal (...and how we can
help you)
use antivirus and adware spyware scanner
We support DELL, HP, Compaq, IBM, Toshiba, Acer, Sony, Fujitsu,
Fujitsu-Siemens, Packard Bell, Advent, Tiny, Time and all clone
PCs.
We
have technical know how and experience
including all the
We
have the technical knowhow and experience to resolve
your Computer and IT issues. We come
out to you (onsite at
your home or business).
We
have the technical knowhow and experience to resolve your
computer and IT problems. But if your can't
come to us, or you are too far to travel
to us...then we can resolve your IT problem using
our
Online Remote Diagnostics and Support software.
